Booking Requests

The booking system lets prospective clients request a session through a public-facing page - no account required on their side.

How it works

1. You publish a booking link (from Availability settings)
2. A client fills in the booking form with their preferred time and details
3. The request appears in your Team > Booking Requests queue
4. You review and approve or reject it
5. On approval, a session is automatically created in the scheduler

Setting up your booking page

Go to Settings > Availability to configure:

• Booking types - define what kinds of sessions clients can request (e.g. Trial Lesson, Regular Session)
• Availability rules - set which times you are open for new bookings
• Buffer time - prevent back-to-back bookings
• Blackout dates - block off holidays and unavailable periods

Reviewing a request

Each booking request shows:

• Requested date and time
• Client name and contact details
• Requested booking type
• Any notes from the client

You can Approve (creates a session immediately), Reject (sends a rejection email), or leave it pending.

Assigning a staff member

When approving a request, you can assign a staff member or collaborator. The system shows availability indicators so you can avoid conflicts.

Automated actions

Workflow actions can fire on booking request status changes:

• On new request - notify the owner
• On approval - send a confirmation email to the client
• On rejection - send a rejection email to the client

Configure these in Settings > Workflows & Statuses.